NHTSA 14E001000 United States
Ford Explorer recall: Steering
Official safety recall 14E001000 published by NHTSA.
High risk
Contact an authorised dealer of the maker. Recall repairs are free of charge.
Campaign14E001000
ComponentSteering
Report date2014-01-06
ManufacturerFord Motor Company
Affected vehicles
| Vehicle | Model year | Market |
|---|---|---|
| Ford Explorer | 2011 | United States |
| Ford Explorer | 2012 | United States |
The problem
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
The official remedy
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.