Ford Expedition recall: Equipment:other:owners/service/other Manual
Official safety recall 23V420000 published by NHTSA.
High risk
Contact an authorised dealer of the maker. Recall repairs are free of charge.
Affected vehicles
| Vehicle | Model year | Market |
|---|---|---|
| Lincoln Navigator | 2018 | United States |
| Lincoln Navigator | 2019 | United States |
| Lincoln Navigator | 2020 | United States |
| Lincoln Navigator | 2021 | United States |
| Lincoln Navigator | 2022 | United States |
| Lincoln Navigator | 2023 | United States |
| Ford Expedition | 2018 | United States |
| Ford Expedition | 2019 | United States |
| Ford Expedition | 2020 | United States |
| Ford Expedition | 2021 | United States |
| Ford Expedition | 2022 | United States |
| Ford Expedition | 2023 | United States |
The problem
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The official remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.