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Safety recall
NHTSA 24V031000 United States

Ford Explorer recall: Structure:body:roof And Pillars

Official safety recall 24V031000 published by NHTSA.

High risk

Contact an authorised dealer of the maker. Recall repairs are free of charge.

Campaign24V031000
ComponentStructure:body:roof And Pillars
Report date2024-01-19
ManufacturerFord Motor Company
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Affected vehicles

VehicleModel yearMarket
Ford Explorer2011United States
Ford Explorer2012United States
Ford Explorer2013United States
Ford Explorer2014United States
Ford Explorer2015United States
Ford Explorer2016United States
Ford Explorer2017United States
Ford Explorer2018United States
Ford Explorer2019United States

The problem

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

The official remedy

Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.