Mercedes-Benz Metris recall: Equipment:electrical:infotainment:video (touch)screen/monitor/unit
Official safety recall 25V463000 published by NHTSA.
High risk
Contact an authorised dealer of the maker. Recall repairs are free of charge.
Affected vehicles
| Vehicle | Model year | Market |
|---|---|---|
| Mercedes-Benz Metris | 2020 | United States |
| Mercedes-Benz Metris | 2021 | United States |
| Mercedes-Benz Metris | 2022 | United States |
| Mercedes-Benz Metris | 2023 | United States |
The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
The official remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.